# Mockingbird > Mockingbird knowledge base – help articles and documentation. ## Orders & Shipping - [How do I track my Mockingbird order status?](https://help.hellomockingbird.com/en_us/where-can-i-find-my-order-status-r1PwKSYsd.md): At Mockingbird we understand the excitement of waiting for your new baby gear to arrive Heres a stepbystep guide to help you track your order status and es - [How do I qualify for free shipping?](https://help.hellomockingbird.com/en_us/how-do-i-qualify-for-free-shipping-H12sVI67n.md): We offer free standard shipping for qualifying orders. To qualify, check out some of our smaller accessories and add them to your order. - [Does Mockingbird ship to Canada or elsewhere internationally? How about APO/DPO addresses?](https://help.hellomockingbird.com/en_us/do-you-ship-to-canada-or-elsewhere-internationally-how-about-apo-dpo-addresses-BkWfnmtiu.md): At this time Mockingbird only ships within the continental United States. - [Can I add Mockingbird products to my baby registry?](https://help.hellomockingbird.com/en_us/can-i-add-mockingbird-products-to-my-baby-registry-HJr5GPO9h.md): Yes, you can add Mockingbird strollers and accessories to your baby registry. - [What is pre-order and how does it work at Mockingbird?](https://help.hellomockingbird.com/en_us/what-is-pre-order-and-how-does-it-work-SyINX_bhu.md): We currently accept preorders for any items that are out of stock If a product is on preorder the yellow Add to Cart button on the product page will sa - [How can I cancel my order?](https://help.hellomockingbird.com/en_us/how-can-i-cancel-my-order-HyOD2kS49.md): Just placed your order but need to cancel it? Not a problem! You can either reach out to our team, or you can make this change on your end. Here’s how:... - [Can you buy Mockingbird Strollers and products as gifts?](https://help.hellomockingbird.com/en_us/how-do-i-give-a-mockingbird-product-as-a-gift-HJ1tS2uIY.md): Yes Mockingbird strollers high chairs and accessories make perfect gifts for expecting parents or growing families. - [Does Mockingbird offer expedited shipping?](https://help.hellomockingbird.com/en_us/does-mockingbird-offer-expedited-shipping-H1JwUBtiO.md): While we don't currently offer expedited shipping, we strive to deliver your gear as quickly and efficiently as possible. - [Does Mockingbird ship to Alaska and Hawaii?](https://help.hellomockingbird.com/en_us/do-you-ship-to-alaska-and-hawaii-HyG8XL6m3.md): Yes Due to increased costs of shipping outside of the mainland US a shipping surcharge is added to all orders shipping to Alaska or Hawaii. - [How long does it take an order to ship?](https://help.hellomockingbird.com/en_us/how-long-does-it-take-an-order-to-shi-B1OnIBFsO.md): For in-stock items, we process and ship orders within 3-5 business days after placement. - [How can I change my shipping address?](https://help.hellomockingbird.com/en_us/how-can-i-change-my-shipping-address-rksjRJH45.md): Just placed your order but need to change your shipping address? Not a problem! You can either reach out to our team, or you can make this change on your end... - [My order was marked as delivered, but I’m not seeing my item(s) — what should I do?](https://help.hellomockingbird.com/en_us/my-order-was-marked-as-delivered-but-im-not-seeing-my-items-rk6uT9JGo.md): If your order shows delivered but items are missing, check tracking numbers, packaging, and delivery details. Contact us if needed. - [What are the shipping weights and dimensions of your products?](https://help.hellomockingbird.com/en_us/shipping-weights-and-dimensions-r1xCu2uLY.md): The shipping weights and dimensions of all of our gear are listed below. Please note we cannot ship internationally, to PO boxes, or to any mail-forwarding s... - [How do I purchase a Mockingbird gift card?](https://help.hellomockingbird.com/en_us/how-do-i-purchase-a-mockingbird-gift-card-By5ZJ5UHa.md): You can purchase a Mockingbird gift card from our website, hellomockingbird.com in $50, $100, $395, $450, $600, and $750 amounts. ## Warranty, Returns & Support - [What is covered under Mockingbird's warranty?](https://help.hellomockingbird.com/en_us/what-is-covered-under-my-warranty-ry3v_2uUY.md): Here at Mockingbird, we've got you covered! We are thrilled to be able to offer a Lifetime Warranty on all Strollers and a two-year warranty on all other ite... - [What should I do if I have an issue with my product?](https://help.hellomockingbird.com/en_us/i-have-an-issue-with-my-product-how-can-i-get-it-resolved-BJ9PX14mc.md): If you are experiencing any trouble with your Mockingbird gear, our Customer Experience team is here to help! To start, we’ll need to gather a few key ... - [Can I get replacement parts for my Mockingbird products?](https://help.hellomockingbird.com/en_us/can-i-get-replacement-parts-for-my-mockingbird-products-Bk289rKs_.md): We can definitely help you get replacement parts for your Mockingbird products, including for warranty claims or for purchase. - [Is my Mockingbird Stroller a Single or a Single-to-Double?](https://help.hellomockingbird.com/en_us/is-my-mockingbird-stroller-a-single-or-a-single-to-double-B1f1PTPIh.md): To determine which Stroller model you have youll just want to take a look at the product sticker on the Frame of your Stroller its located above the basket - [How do I know if the Mockingbird Riding Board is compatible with my Stroller?](https://help.hellomockingbird.com/en_us/how-do-i-know-if-the-mockingbird-riding-board-is-compatible-with-my-stroller-HJotz322F.md): If you head to the product page here , you’ll see a button labeled ‘ Check my compatibility ’, which is a tool designed to determine if yo... - [My Seat joints are misaligned and I can't attach my Seat to the Frame. How do I fix this?](https://help.hellomockingbird.com/en_us/my-seat-joints-are-misaligned-ryDPY3uUt.md): The connection joints on your Toddler Seat are designed to be able to move independently from one another for a smooth and easy recline function, but because... - [How do I share large media files with the Mockingbird Support team?](https://help.hellomockingbird.com/en_us/i-m-trying-to-share-a-media-file-with-your-team-but-it-is-too-big-to-upload-how-can-i-get-it-to-you-Hkg9vkV75.md): If you need to send us a large video or media file for review but its too big to upload directly dont worry Follow these simple steps to share your file us - [Why was the Mockingbird Stroller recalled?](https://help.hellomockingbird.com/en_us/why-was-the-mockingbird-stroller-recalled-HyXYbYcSs.md): In November 2022 Mockingbird voluntarily conducted a recall on certain strollers based on incidents reported by about 0.1% of its customers. - [How do I register my Mockingbird gear?](https://help.hellomockingbird.com/en_us/product-registration-HyJed2u8Y.md): That's a quick and easy! You can register your Stroller here . And for the info requested on that page, you can find it on a sticker that's located on the i... - [Do I have a Carriage or a Bassinet?](https://help.hellomockingbird.com/en_us/do-i-have-a-carriage-or-a-bassinet-SyU4CuLyi.md): Our Bassinet launched on August 29, 2022, and we stopped selling the previously offered Mockingbird Carriage simultaneously. If you’re unsure whether... - [How do I clean my Mockingbird Stroller & Accessories?](https://help.hellomockingbird.com/en_us/how-do-i-clean-my-mockingbird-gear-SJP58nd8F.md): Learn how to clean your Mockingbird Stroller and accessories, including the stroller seat, canopy, storage basket, bassinet, car seat adapter, and more. - [My Mockingbird Stroller was damaged during travel, what do I do?](https://help.hellomockingbird.com/en_us/my-mockingbird-stroller-was-damaged-during-travel-what-do-i-do-Hym72Jp9C.md): We understand how frustrating it can be to discover your Mockingbird stroller has been damaged during travel. We're here to help! - [How do I set up a return?](https://help.hellomockingbird.com/en_us/how-do-i-set-up-a-return-Syeori6zt.md): If you decide Mockingbird isn't the right fit for you, we're happy to help with a free return for products within the 30-day try at home period. - [What is the Mockingbird 30-day try at home policy and how does it work?](https://help.hellomockingbird.com/en_us/what-is-your-30-day-try-at-home-policy-Syn0wj6zY.md): If you're unhappy with Mockingbird for any reason, you can contact us within 30 days of your order's delivery and we'll happily help with a free return. - [How do I return or exchange for gifted Mockingbird gear?](https://help.hellomockingbird.com/en_us/how-do-i-return-or-exchange-for-gifted-mockingbird-gear-S1M2frg4Zg.md): Return a Mockingbird gift within 30 days. Choose a gift card or refund. Free return shipping on items from hellomockingbird.com.