# What is the Mockingbird 30-day try at home policy and how does it work?

> If you're unhappy with Mockingbird for any reason, you can contact us within 30 days of your order's delivery and we'll happily help with a free return.

Source: https://help.hellomockingbird.com/en_us/what-is-your-30-day-try-at-home-policy-Syn0wj6zY

Last updated: 2024-12-12T18:30:26.859Z

We understand that choosing the perfect products for your little one is a big decision. That's why we offer our unique 30-day try at home policy, allowing you to experience Mockingbird products in your own environment before making a final commitment.

## What Makes Our Try at Home Policy Different?

Unlike typical return policies that only accept unopened and unused items, Mockingbird believes in giving parents the opportunity to truly test our products in real-world scenarios. Here's what sets our policy apart:

*   **30 Full Days from Delivery:** Your trial period begins when the product arrives at your doorstep, not from the order date.
*   **Real-World Testing:** Take your Mockingbird stroller for a spin in the park, set up the high chair for family dinners, or try out the bassinet next to your bed.
*   **Hassle-Free Returns:** If you're not completely satisfied, we'll happily assist with a free return within the 30-day window.

## How to Make the Most of Your 30-Day Trial

To ensure you get a comprehensive experience with your Mockingbird product, consider these tips:

*   **Test in Various Settings:** Use your [Stroller](https://hellomockingbird.com/products/mockingbird-double-stroller) on different terrains, from smooth sidewalks to bumpy park paths.
*   **Try Multiple Configurations:** Experiment with different setups, especially for our Stroller with its various infant compatibility options — including the Car Seat Adapter.
*   **Incorporate into Daily Routines:** Use the [High Chair](https://hellomockingbird.com/products/mockingbird-high-chair) during meal times or the [Bassinet and Stand](https://hellomockingbird.com/products/stroller-bassinet-stand-bundle) for naps to see how they fit into your lifestyle.

[](https://www.tiktok.com/@hello_mockingbird/video/7325452301227937067)

## Important Policy Details

While our try at home policy is designed to give you peace of mind, there are a few important points to remember:

*   The policy applies only to full products purchased directly from our website.
*   Replacement parts are not eligible for return under this policy.
*   Keep your original packaging for potential returns. We’re not able to provide boxes for returns.
*   For purchases made through other retailers, their return policies apply.

Ready to initiate a return? Here's [**how to get started**](https://help.hellomockingbird.com/how-do-i-initiate-a-return-or-exchange-Syeori6zt).

## What the Experts Are Saying

Interested in more info? Here’s what Lucie’s List had to say: “The Mockingbird \[Single-to-Double Stroller\] has all the basics of a high-end stroller: a suspension system with substantial wheels, a kick-ass canopy, a good brake, an adjustable handlebar, generous storage, and a high weight capacity. Plus, the single-to-double conversion process is as easy as it gets.” Read more of their review [**here**](https://www.lucieslist.com/review/mockingbird-stroller-review/).

## Try Before You Buy

There is a lot to consider for a product like a Stroller that has so many moving parts. That’s why we created a community of Mockingbird Parent Hosts so you can try our Stroller in person and get real feedback from a real parent. If you’re interested in one of these meetups, you can check out the program [**here**](https://hellomockingbird.com/pages/where-to-try-mockingbird-stroller) to see if there is a host near you!

## Ready to Start Your 30-Day Trial?

Experience Mockingbird for yourself. With our 30-day try at home policy, you can shop with confidence knowing that you'll have ample time to ensure our products are the perfect fit for your family.