# What is pre-order and how does it work at Mockingbird?

> We currently accept preorders for any items that are out of stock If a product is on preorder the yellow Add to Cart button on the product page will sa

Source: https://help.hellomockingbird.com/en_us/what-is-pre-order-and-how-does-it-work-SyINX_bhu

Last updated: 2025-03-11T21:07:02.475Z

At Mockingbird, we offer pre-orders for products that are temporarily out of stock. This article will explain how our pre-order system works so you can place your order with ease!

## Understanding Pre-Orders

When an item is available for pre-order, you'll notice two key indicators on the product page:

*   The yellow "Add to Cart" button will say "Pre-order" instead.
*   Text beneath the button will provide an estimated timeline for when the item will be in stock and ready to ship.

Here's a visual comparison of our Single-to-Double Stroller in stock versus on pre-order:

  
  
![In-stock: No timeline listed, ships in 3-5 business days](https://cdn.kustomerhostedcontent.com/media/5bb1120bd3418d194114aeca/b312aaf598a9661e23cf06d0f7e2f58d.png)![On a pre-order timeline and will ship in 7-8 weeks](https://cdn.kustomerhostedcontent.com/media/5bb1120bd3418d194114aeca/cadeebdfbd38add0fe9268731be1e43b.png)

  

## Pre-Order Process

Here's what you need to know about placing a pre-order:

*   **Shipping timeline:** Once your pre-ordered item is available, it will typically arrive at your home within 3-5 business days after leaving our warehouse.
*   **Mixed orders:** If your order contains both pre-order and in-stock items, all items will ship together when the pre-order item is ready.
*   **Shipping earlier:** If you need in-stock items sooner, you can place a separate order or [**contact our support team**](https://hellomockingbird.com/pages/contact) for assistance.
*   **Payment:** Your credit card will be charged for all items (both pre-order and in-stock) upon checkout.
*   **Try-at-home period:** The 30-day try-at-home period starts from the day you receive your items, even for pre-orders.

## Tracking Your Pre-Order

To stay informed about your pre-order status:

*   Check your order confirmation email for the estimated shipping timeline.
*   Once your order ships, you'll receive an email with tracking number(s) so you can keep an eye on your order as it makes its way to your door. You can also take a look in our tracking portal [**here**](https://track.hellomockingbird.com/) for updates.

## Free Shipping on Qualifying Orders

Remember, Mockingbird offers free shipping on [**qualifying orders**](https://help.hellomockingbird.com/how-do-i-qualify-for-free-shipping-H12sVI67n). This applies to both regular and pre-order purchases, making it convenient to get the products you need.

## Shop with a Specialist

Want more personalized assistance? Or have additional questions? Take advantage of our Shop With a Specialist program and schedule a free, one-on-one consultation with our product experts. They can guide you through our product range and help you select the perfect Mockingbird setup to meet your family’s needs. [Book your session now](https://calendly.com/hello-mockingbird/product-specialist?m)[!](https://hellomockingbird.com/pages/shop-with-a-specialist)

## Frequently Asked Shipping Questions

For more information about our shipping policies and practices, check out these related articles:

*   [**Do you ship to Canada or elsewhere internationally? How about APO/DPO addresses?**](https://help.hellomockingbird.com/en_us/do-you-ship-to-canada-or-elsewhere-internationally-how-about-apo-dpo-addresses-BkWfnmtiu)
*   [**Do you ship to Alaska and Hawaii?**](https://help.hellomockingbird.com/en_us/do-you-ship-to-alaska-and-hawaii-HyG8XL6m3)
*   [**Does Mockingbird offer expedited shipping?**](https://help.hellomockingbird.com/en_us/does-mockingbird-offer-expedited-shipping-H1JwUBtiO)
*   [**How long does it take for an order to ship?**](https://help.hellomockingbird.com/en_us/how-long-does-it-take-an-order-to-shi-B1OnIBFsO)