# How do I set up a return?

> Learn how to start a Mockingbird return, including return eligibility, what information you’ll need, and how to get help with your order number.

Source: https://help.hellomockingbird.com/en_us/how-do-i-set-up-a-return-Syeori6zt

Last updated: 2026-08-26T13:37:35.696Z

We know how important it is to find your perfect setup for your family, so if you decide Mockingbird isn’t the right fit at this time, we’re happy to help with a free return for products still within the 30-day try at home period.

Before you get started, here are some things to keep in mind:

*   **We only accept returns for items purchased from us directly through our site, [hellomockingbird.com](http://hellomockingbird.com).** If your gear was through another retailer such as _Target_ or _Babylist_, or _Amazon_ you’ll need to reach out to them to initiate a return, since they have their own return and exchange policies.
*   **We only accept returns for purchases that are within our 30-day try at home period.** That’s 30 days from the day your first item was delivered to your door! We are not able to accept returns for items that are outside of the 30-day window.
*   **We are not able to accept returns for items that are broken or missing components.** If you are having trouble with your gear, we’d still love to see if we can help. Please fill out our support [**form**](https://help.hellomockingbird.com/contact/support-form-H1lNQWOC5) and and see [**here**](https://help.hellomockingbird.com/en_us/i-have-an-issue-with-my-product-how-can-i-get-it-resolved-BJ9PX14mc) for instructions on how to find the information we’ll need to help you!
*   **We are not able to accept returns for replacement parts.** Our 30-day try at home policy only applies to full product purchases, not replacement parts. For more on that policy, see [**here**](https://help.hellomockingbird.com/what-is-your-30-day-try-at-home-policy-Syn0wj6zY).

## Setting up your Return

Now, let’s get started with your return! Follow the link [**here**](https://hellomockingbird.com/pages/contact?chat=1), and our chat assistant Scout will guide you through setting up your return step by step.

To set up a return, you’ll need your order number and the zip code from the shipping address on your order. Not sure what your order number is? Here are a few ways you can find it:

1.  Check your order confirmation! If this was a gift, you can request that information from the gift-giver.
2.  If you received a gift and the purchaser sent you an official gift email through our website, the order number would be there.
3.  You can also find the order number on the box your Mockingbird gear arrived in. It will be listed as “Customer #PO.”

If you search for the order number these places and aren’t able to find it, we’re here to help. Simply reach out to us [**here**](https://hellomockingbird.com/pages/contact), and our team will be happy to assist you.